Privacy Policy

1. Introduction

The Cart Nerds ("we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including when you interact with us through our website, by phone, email, or SMS text messaging.

By providing your phone number and consenting to receive text messages from The Cart Nerds, you agree to the terms of this Privacy Policy and our SMS Terms of Service.

2. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, phone number, email address, and service address.

  • Service Information: vehicle details, appointment dates, service history, and parts ordered.

  • Payment Information: when processing invoices or estimates through QuickBooks or other secure payment platforms.

  • Communication Information: messages, call logs, and feedback you provide, including responses to review requests.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To schedule and confirm service appointments.

  • To send SMS notifications about upcoming visits, estimated arrival times, and service updates.

  • To send links for service estimates and invoices through QuickBooks.

  • To notify you when ordered parts have arrived or provide ETA updates.

  • To send follow-up messages such as satisfaction surveys or Google review requests.

  • To communicate with you regarding customer support and service history.

  • To improve our products, services, and customer experience.

4. How We Share Your Information

We may share your personal information only in the following limited situations:

  • With Service Providers: third-party vendors who help us operate our business (e.g., QuickBooks for invoicing, RingCentral for SMS delivery, and Google for review links).

  • For Legal or Safety Reasons: if required by law, court order, or to protect our legal rights.

We do not sell, rent, or share your SMS consent or phone number with third parties or affiliates for marketing purposes. SMS consent is not shared with third parties.

5. Your Privacy Choices

You may opt out of receiving SMS messages at any time by replying "STOP" to any text message we send. You may also contact us directly at info@thecartnerds.comto request that your phone number or other information be deleted from our systems.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, loss, misuse, or alteration.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date.

9. SMS Terms of Service

By opting into SMS messages from The Cart Nerds through our website, service forms, or other communication channels, you agree to receive text messages related to your golf cart services, including:

  • Appointment confirmations and reminders

  • Estimated technician arrival times

  • Service status updates and parts arrival notifications

  • QuickBooks invoice or estimate links

  • Follow-up review or satisfaction survey requests

By texting The Cart Nerds at 8446963739, you agree to receive conversations (external) messages from The Cart Nerds. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit https://www.thecartnerds.com/privacy to see our privacy policy and https://www.thecartnerds.com/privacy for our Terms of Service.

Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us through our website at www.thecartnerds.com. Visit thecartnerds.com/privacy for our full Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Cart Nerds

Email: info@thecartnerds.com

Website: www.thecartnerds.com

Phone: 844-696-3739 (844-MY-NERDZ)